Update on the Philips recall
The manufacturer is currently in the process of replacing all device models affected by the recall.If your device is awaiting replacement, please chat with us at cpap.biron.com or contact our customer service department at 1 833 590-2713.
The manufacturer is currently in the process of replacing all device models affected by the recall, with the exception of the DreamStation Go travel device. If your device is awaiting replacement, please chat with us at cpap.biron.com or contact our customer service department at 1 833 590-2713.
The manufacturer is currently in the process of replacing the System One Pro and Auto Series 50 and Series 60 units.
Philips provides update on Philips Respironics sound abatement foam test and research program. The 2 videos at the bottom of the press release summarize the news and provide an update on the current status. Read the press release.
The manufacturer Philips is currently proceeding with replacing DreamStation 1 devices and has recently begun replacing BiPAP devices.
The devices are still being replaced gradually, as replacement units become available, and based on the order in which they appear on Philips’ recall list. Please note that Biron is unable to tell you where you stand on this list.
We have recently received information that suggests that the volume of devices sent by Philips to Biron and other suppliers will increase significantly. This suggests that the replacement of devices will occur at a much faster rate than in recent months.
In addition, Philips has made slight changes to the replacement procedure, in order to make it easier to return defective devices. Instructions will be provided to patients at the time they proceed with the replacement. You can also find out more about adjustments to the replacement procedure in the section on this topic and in the FAQ.
Biron is still waiting for details regarding the replacement or repair of other devices affected by the recall. Also, if you have already registered your device with Philips, no further action is required on your part. You can disregard any new message inviting you to register your device. If you have not yet registered your device, please do so right away.
Rest assured that Biron is doing everything in its power to support you as much as possible during the recall.
Thank you for your patience!