Replacement process

The manufacturer Philips is proceeding to replace the devices affected by the recall it launched on June 14.

The following models has begun being replaced by Philips:

• All devices affected by the recall

Details: 

1. DreamStation 1 devices are being replaced with a DreamStation 2 or a DreamStation 1 featuring new sound-absorbing foam approved by the Food and Drug Administration (FDA).
2. Philips determines which devices are replaced with a DreamStation 2 and which ones are replaced with a refurbished DreamStation 1. Biron is not informed of Philips’ decision-making process in this regard.
3. The devices will be replaced in the order in which they were registered for recall.

The patients concerned will receive a letter inviting them to proceed with the exchange, along with instructions for doing so. 

IMPORTANT: The manufacturer is currently in the process of replacing all device models affected by the recall. If your device is awaiting replacement, please chat with us at cpap.biron.com or contact our customer service department at 1 833 590-2713.