MyBiron: The benefits
MyBiron keeps all your information in a secure, central place.
You can find :
- Your test results
- Your order follow-up and billing information
- Your Sleep Care equipment
The latest MyBiron developments for Sleep Care
Enjoy exclusive member discount
Monitor your orders in real time
Access your order history
Easily access and renew your equipment
Do you use Imagix, Medvue or Biron Genetics services?Our platform is evolving and soon will be providing new features for all our services. In the meantime, follow the usual process for the service being used.
Create your account or connect for the first time
Follow these simple, quick steps. Time: less than 3 minutes
Step 1: Authentication
To create your MyBiron account or connect to it, please provide the required information.
Step 2: Identification
If you already have a Biron record, you will be asked to link your account and your personal information.
If you do not have a record linked to the information provided in Step 1, you will need to confirm your email. You will receive a link by email to do this. Then, go to Step 4.
Step 3: Linking
Choose a means of communication to receive your activation code.
If you do not want to link your personal information with your account, create a new account.
Step 4: Entering a password
Enter a password to finish setting up your account.
Access to MyBiron
Frequently asked questions about MyBiron accounts
Why do I need to create a MyBiron account to see my results?
Your MyBiron account allows secure, centralized interactions with Biron, in particular for laboratory services, tests and care. It contains a history of your results.
Why do I need to create a MyBiron account to make sleep care purchases?
Your MyBiron account allows secure, centralized interactions with Biron, in particular for sleep care services. It contains a history of your purchases and equipment and allows you to track your orders.
New functions and other improvements will soon be available to offer you an optimized and comprehensive experience of our services.
Why am I asked to re-authenticate when I already have an account?
As part of our improved services, we are migrating to a new platform to optimize your experience. For security reasons, please configure your account and reset your password. This will guarantee a smooth and secure transition to the new platform.
What will happen to my old account?
If you already have an account with Biron, your information will be automatically associated with your new account when you identify yourself.** All of your data will be kept and transferred to your new account**.
What can I do if I don’t want to associate my old information with my new account?
If we identify one or more accounts corresponding to the information you have provided, we will suggest associating it with the selected method of contact. If you prefer not to make this association, click on “Create a new account” and follow the procedure indicated.
Why is my information not recognized when I already have an account?
If you think you have an account with us,** contact our customer service at 1 833 590-2715**. Our team will help you recover your information and access your account.
Why can’t I connect?
If you are having trouble logging in, it may be for one of the following reasons:
This is the first time you are connecting using the new platform. Please configure your account following the procedure indicated.
Your account is already configured and you received a confirmation email. Log in using your identifier or email address and password. If an error message appears, check your information and try again. If the error message appears again, you can reset your password by clicking on “Forgot your password?” or contact our customer service at 1 833 590-2715.
How can I change my password once my account is configured?
You have two options:
If you are not connected to your MyBiron account, click on “Forgot your password?” on the connection interface and follow the procedure indicated to reset your password.
If you are connected to your MyBiron account, you can change your password by going to the “Manage my profile” menu and selecting the “Password” tab.
How can I track my order?
To track your order, go to the “Order” menu. You will see an overview of your order. For shipment details for each item, click on “See order,” then “Track order.”
The items in an order may be delivered on different dates. We recommend that you track the delivery of each item individually and that you check your email inbox for detailed information. You will receive an electronic message containing shipping details for each item or group of items shipped. Until all items have been delivered, the status of your order will be indicated as “Shipped”
Lastly, once your order is marked as “Delivered”, you will receive the invoice by email.
Why hasn't my sleep care equipment appeared in my MyBiron account yet?
As part of the online store revitalization, your sleep care equipment may not yet be visible in your account. We are actively working to ensure that all your equipment is accessible as soon as possible. Thank you for your understanding.
What should I do as the renewal date for my equipment approaches?
Anticipate your needs and the obsolescence of your equipment by renewing it before the recommended date. You can renew equipment by clicking on the “See details” button, which will direct you to the product description in Biron’s Sleep Care store.
If the recommended date has passed, we suggest that you renew your equipment as soon as possible.
For any questions concerning the renewal date, please refer to the manufacturer’s recommendations or our support page.
Why is it important to give feedback?
In your account, you can give your feedback of the MyBiron platform by answering three quick and easy questions. Your opinion helps us evaluate your level of satisfaction and identify your needs so we can improve our platform and its functions.