Telemedicine service 24 hours a day, 7 days a week

With your Biron coverage, you have access to unlimited covered visits with Canadian-licensed General Practitioners on Maple.

To ensure your Biron coverage is attached to your Maple account, you must register at getmaple.ca/biron. Once you navigate to getmaple.ca/biron, enter your Employee ID Number, and Company Name to verify that you are eligible for coverage. Then, proceed to enter in your demographic details (name, location, email, etc.)

If you already have a Maple account and want to attach your Biron coverage to it, navigate to getmaple.ca/biron and click “Sign in” in the top right corner. From there, enter your Maple email and password followed by your Employee ID Number and Company Name to verify that you are eligible for coverage.

Click the “patient profiles” button from the menu on the left hand side. Select either “adult” or “child” as the patient type; for children, add them as a patient profile to your account and for adults, send them an email invitation for them to create their own account.

If you are being asked for payment, it is likely because you have registered directly on Maple’s public website. You must register via getmaple.ca/biron with your Employee ID Number and Company Name to ensure that your coverage through Biron is attached.

Absolutely. Your information is personal and private when you use Maple’s services. Maple has a comprehensive security infrastructure and stringent data policies to ensure that your personal and health information stays private and secure; visit getmaple.ca/privacy for more details.

Yes – you can easily digitally fax any treatment records that occur on the Maple app directly to your family physician or any other healthcare providers. You can also download these records as a PDF right from the platform.

Yes. Just like an in-person visit, or a telephone conversation, the General Practitioner is responsible for assessing your situation, understanding your medical history, asking you questions about your symptoms, and providing treatment accordingly. If the General Practitioner cannot help on Maple, they will let you know to visit a clinic or a hospital instead (e.g. if you require testing).

The decision about whether a medical issue is appropriate for virtual care (rather than in person care) will ultimately be up to the treating provider on Maple. Below are some examples of conditions that typically cannot be treated virtually:

• Chest pain
• Difficulty breathing
• A broken limb
• Bleeding
• Major trauma
• Prescribing narcotics or controlled medications
• Medical emergencies